Are you in need of assistance with your BSNL services? Whether you’re facing issues with your prepaid mobile recharge, seeking information on customized plans, or simply require support, understanding the various customer care channels provided by BSNL can be invaluable. In this comprehensive guide, we’ll delve into all the essential details you need to navigate BSNL’s customer care ecosystem with ease.
BSNL Customer Care Channels: A Quick Overview
| Type | From BSNL | From Other Operators |
|---|---|---|
| Toll Free Number (Mobile/Landline) | 1500 | 1800-345-1500 |
| WLL/GSM Toll Free Number (Mobile/Landline) | 1502 | 1800-180-1502 |
| Customer Care Email IDs | cmdcomplaints@bsnl.co.in, portalhelpdesk@bsnl.co.in | |
| Official Website | BSNL Website | |
| Registered Office Address | Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi-110 001 | |
| Social Media | Facebook, Twitter |
Now, let’s delve deeper into each of these customer care channels to understand how they can assist you in resolving your queries or concerns effectively.
Toll-Free Numbers:
From BSNL: Dialing 1500 from your BSNL mobile or landline allows you to connect directly with BSNL’s customer care representatives. This toll-free service ensures that you can seek assistance without incurring any charges.
From Other Operators: If you’re using a mobile or landline service from an operator other than BSNL, you can reach BSNL’s customer care by dialing 1800-345-1500. This toll-free number enables customers from various networks to access BSNL’s support services without any additional costs.
Customer Care Email IDs:
BSNL offers two primary email channels for addressing customer concerns:
cmdcomplaints@bsnl.co.in: This email address is designated for registering complaints regarding BSNL’s services. Whether you’re experiencing network issues, billing discrepancies, or any other service-related problem, you can reach out to this email ID to escalate your concern directly to BSNL’s management.
portalhelpdesk@bsnl.co.in: For assistance with online services, portal access, or technical issues related to BSNL’s digital platforms, you can contact this email address. BSNL’s dedicated helpdesk team will provide prompt support to address your queries and ensure a seamless online experience.
Official Website:
BSNL’s official website serves as a centralized hub for accessing a wide range of services, information, and resources. Whether you’re looking to explore BSNL’s latest prepaid plans, recharge your mobile, or troubleshoot technical issues, the website offers comprehensive support. Additionally, you can find updates on new offerings, promotions, and company announcements, ensuring you stay informed about BSNL’s latest developments.
Registered Office Address:
The registered office address of BSNL is located at Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi-110 001. This address serves as the headquarters of BSNL, housing key administrative functions and management offices. If you prefer traditional correspondence or need to reach out to BSNL’s leadership directly, you can utilize this postal address.
Social Media Presence:
BSNL maintains an active presence on popular social media platforms, including Facebook and Twitter. By following BSNL’s official accounts, you gain access to real-time updates, promotional offers, and engaging content. Moreover, social media serves as an interactive platform where customers can directly interact with BSNL’s representatives, seek assistance, and provide feedback.
Nodal Officer Details:
BSNL has appointed nodal officers across different zones to oversee customer service operations and address escalated issues. These officers act as points of contact for customers seeking resolution beyond standard support channels. Here’s a breakdown of nodal officer details across various zones:
BSNL North Zone Nodal Officer Details:
Himachal Pradesh:
- Nodal Officer: Sh. Rajinder Kumar
- Phone Number: 0177-2622949
- Email: app_auth_hp@bsnl.co.in
- Address: O/O OF Cgmt, HP, Block NO.11, Sda Complex, Kasumpti, Shimla, 171009
Haryana:
- Nodal Officer: Sh. Satish Kumar Chopra, Gm(Cfa)
- Phone Number: 0171-2602700
- Email: gm_cfa_har@bsnl.co.in
- Address: O/O Cgmt, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001
Jammu & Kashmir:
- Nodal Officer: M. K. Yadav [mobile], Gm(Cm)
- Phone Number: 0191-2477789
- Email: gmnwpcmjk@gmail.com
- Address: 4th Floor, Trikuta Nagar Exchange Building, Jammu
North East II:
- Nodal Officer: Shri Babu Ram, Gm(S & M)
- Phone Number: 03862-234470
- Email: –
- Address: O/O Cgmt, BSNL, NE-II Telecom Circle, Dimapur
Punjab:
- Nodal Officer: Sandeep Khullar, Pgm (Cfa)
- Phone Number: 0172-2604747
- Email: pg_appellate_pb@bsnl.co.in
- Address: O/O Cgmt, Punjab Circle, Plot NO. 2, Sanchar Sadan, Sector 34a, Chandigarh
Rajasthan:
- Nodal Officer: R P Sharma, Pgm(Nwo-cfa)
- Phone Number: 0141-2365050
- Email: pg_appellate_raj@bsnl.co.in
- Address: O/O Cgmt, Rajasthan Circle, Jaipur
UP East:
- Nodal Officer: Neeraj Verma, Pgm(Op)
- Phone Number: 0522-2621200
- Email: gmnwocfa_upe@bsnl.co.in
- Address: O/O Cgmt, UP(East) Telecom Circle, Hazaratganj, Lucknow
UP West:
- Nodal Officer: Sh A K Srivastava, Gm(Hr)
- Phone Number: 0121-2600786
- Email: gmhrupw@bsnl.co.in
- Address: O/O Cgmt UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar
Uttarakhand:
- Nodal Officer: B. S. Rauthan, Dgm(Nwo-cfa)
- Phone Number: 0135-2714100
- Email: pg_ual@bsnl.co.in
- Address: O/O Cgmt Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001
BSNL South Zone Nodal Officer Details:
Andaman & Nicobar:
- Nodal Officer: V. Jagadeesan, Cgm
- Phone Number: 03192-233800
- Email: cgm_an@bsnl.co.in
Address: O/O Cgmt, A And N Circle, Port Blair
Andhra Pradesh:
- Nodal Officer: Shri K. S. Vara Prasad, Gm Cfa
- Phone Number: 0866-2444165
- Email: gmcfaap@gmail.com
- Address: Room NO: 407, 4th Floor, BSNL Bhavan, O/O Cgmt, A.P Circle, Vijaywada- 520004
Kerala:
- Nodal Officer: Sri. Sathesh .R, Gm(Hr & Admn)
- Phone Number: 0471-2306600
- Email: gmhrkerala@gmail.com
- Address: O/O Cgmt, Kerala Circle, Pmg Junction, Thiruvananthapuram-695033
Karnataka:
- Nodal Officer: Shri Vinod Kumar Gupta Gm(Hr&admin), Karnataka
- Phone Number: 080-22865300
- Email: gmhrabgtd@gmail.com
- Address: Area OF Jurisdiction–consumer Mobility And Cfa(Only Bangalore Jurisdiction), 2nd Floor, O/O Pgm Bangalore Telecom District, Telephone House, Rajbhavan Road, Bangalore- 560001
Tamil Nadu:
- Nodal Officer: T.Ponkodi , Pgm(Nwo-cfa)
- Phone Number: 044-28293914
- Email: gmo_tn@bsnl.co.in
- Address: O/O Cgm, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006
Telangana:
- Nodal Officer: Shri K.V.N Rao, Pgm Nw (Cfa)
- Phone Number: 040-23201212
- Email: pgtsgm@bsnl.co.in
- Address: 2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana
BSNL East Zone Nodal Officer Details:
Assam:
- Nodal Officer: Kishor Kumar, Gm(Hr & Admn)
- Phone Number: 0361-2736394
- Email: gmadmin_assam@bsnl.co.in
- Address: O/O Cgmt, Assam Telecom Circle, Guwahati-781001
Bihar:
- Nodal Officer: Shri M. S. Dhaker, Gm(Nwo-cfa)
- Phone Number: 0612-2239938
- Email: gmo_bihar@bsnl.co.in
Address: 5th Floor, O/O Cgmt, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001
Chennai Telecom District:
- Nodal Officer: Shri. Ilanthirai V S, Gm(Cfa)
- Phone Number: 044-26411300
- Email: pg_chennai@bsnl.co.in
- Address: O/O Cgmt, Chennai Telecom Distt., Chennai
Jharkhand:
- Nodal Officer: Smt. Geeta Banerjee, Pgm(Cfa)
- Phone Number: 0651-2208800
- Email: gmcfajkd@gmail.com
- Address: O/O Cgmt, Jharkhand Circle, Arttc Campus, BSNL, Ranchi – 835217
Odisha:
- Nodal Officer: Manoj Kumar Patel, Gm(Cfa)
- Phone Number: 0674-2535399
- Email: gmcfaor@gmail.com
- Address: O/O Cgmt, BSNL Odisha Circle, Room NO. 305, 3rd Floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009
West Bengal:
- Nodal Officer: Smt. Pranati Das, Gm (Op & Mis)
- Phone Number: 033-22100068
- Email: gmhrwbtc@gmail.com
- Address: O/O Cgm, West Bengal Telecom Circle, BSNL
BSNL West Zone Nodal Officer Details:
Chhattisgarh:
- Nodal Officer: Kulranjan Kujur, Gm(Cfa)
- Phone Number: 0771-2229300
- Email: pg_cgappeal@bsnl.co.in
- Address: O/O Cgmt, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh
Gujarat:
- Nodal Officer: Shri D P Parihar, Pgm (Nwo-cfa)
- Phone Number: 079-26481366
- Email: gmnwocfa@gmail.com
- Address: 7th Floor, O/O Cgmt, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006
- Calcutta Telecom District:
- Nodal Officer: S N Banerjee, Gm(S&m)
- Phone Number: 033-22438000
- Email: gmsmctd@bsnl.co.in
- Address: O/O Cgm, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan, 34, B.B.D. Bag, Kol- 700 001
- Maharashtra:
- Nodal Officer: Sandeep Sawarkar, Pgm(Cfa)
- Phone Number: 022-49780502
- Email: pgmd_mah@bsnl.co.in
- Address: 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz West, Mumbai – 400054
- Madhya Pradesh:
- Nodal Officer: Neeraj Khare, Pgm (Nwo-cfa)
- Phone Number: 0755-2570700
- Email: gm_regulation@bsnl.co.in
- Address: O/O Cgmt MP Telecom Circle, Hosgangabad Road, Bhopal
These nodal officers are designated to ensure effective communication between BSNL and its customers. They play a crucial role in resolving escalated issues, addressing grievances, and providing assistance beyond standard customer service channels.
Frequently Asked Questions (FAQs):
- How can I contact BSNL customer care for prepaid mobile-related queries?
- You can dial the toll-free number 1500 from your BSNL mobile or landline. If you’re using a mobile or landline service from another operator, dial 1800-345-1500 to reach BSNL’s customer care.
- What should I do if I encounter network issues with my BSNL connection?
- If you experience network-related problems, you can register a complaint by emailing cmdcomplaints@bsnl.co.in. Be sure to include details such as your location, the nature of the issue, and any error messages you’ve encountered.
- How can I recharge my BSNL prepaid mobile online?
- You can recharge your BSNL prepaid mobile through the official BSNL website or using various online recharge platforms. Simply select your desired recharge plan, enter your mobile number, and proceed with the payment.
- What is the turnaround time for resolving complaints registered with BSNL customer care?
- BSNL aims to address customer complaints promptly. The turnaround time may vary depending on the nature and complexity of the issue. However, BSNL strives to resolve complaints in a timely manner to ensure customer satisfaction.
Conclusion:
In conclusion, navigating the BSNL customer care ecosystem is essential for resolving queries, seeking assistance, and providing feedback effectively. By utilizing the various customer care channels provided by BSNL, including toll-free numbers, email support, and nodal officers, customers can ensure a seamless experience with their BSNL services. Additionally, familiarizing yourself with the frequently asked questions and their answers can help address common concerns efficiently. BSNL remains committed to providing exceptional customer service and support, ensuring that customers’ needs are met promptly and satisfactorily.
Moreover, BSNL’s extensive network of nodal officers across different zones underscores its commitment to addressing customer grievances and ensuring accountability at every level. These officers serve as dedicated points of contact for customers seeking resolution beyond standard customer service channels, further enhancing the accessibility and effectiveness of BSNL’s support infrastructure.
In essence, by leveraging the comprehensive range of customer care channels, resources, and support mechanisms offered by BSNL, customers can navigate the intricacies of their BSNL services with confidence and ease. Whether it’s resolving technical issues, seeking information on plans and offerings, or providing feedback, BSNL’s customer care ecosystem is designed to cater to diverse needs and ensure customer satisfaction.
As BSNL continues to evolve and innovate in the telecommunications landscape, its commitment to customer-centricity remains unwavering. By prioritizing transparency, responsiveness, and quality service delivery, BSNL endeavors to uphold its reputation as a trusted provider in the industry and a reliable partner for millions of subscribers across India.
In conclusion, whether you’re a long-standing BSNL customer or considering availing of its services, rest assured that BSNL’s customer care infrastructure is well-equipped to address your needs and concerns. With a steadfast focus on enhancing customer experience and fostering positive interactions, BSNL stands ready to assist you on your telecommunications journey.
Remember, whenever you encounter challenges or have questions regarding your BSNL services, don’t hesitate to reach out to BSNL’s customer care team. Your satisfaction is their priority, and they are committed to ensuring that your experience with BSNL is nothing short of excellent.