Are you an Axis Bank customer in need of assistance? Look no further! In this comprehensive guide, we’ve compiled all the Axis Bank customer care numbers and contact information you need to resolve any banking-related issues quickly and efficiently. Whether you’re a long-time customer or considering banking with Axis, having access to reliable customer support is crucial for a seamless banking experience.
Axis Bank, one of India’s leading private sector banks, prioritizes customer satisfaction by offering various channels for assistance. From personal banking to rural banking, credit card queries to debit card issues, Axis Bank provides dedicated helplines, email addresses, and even SMS banking services to cater to your needs promptly. Additionally, the bank’s interactive voice response (IVR) system ensures quick navigation to specific services, enhancing overall customer experience.
Let’s delve deeper into the various contact options provided by Axis Bank:
| Service | Contact Information |
|---|---|
| Personal Banking | 1860 419 5555 / 1860 500 5555 |
| Agri and Rural Banking | 1800 419 5577 |
| SMS Banking | Send respective SMS codes to 56161600 or +918691000002 |
| IVR Banking | Dial the respective number and follow the prompts |
| Website | Axis Bank Website |
| customer.service@axisbank.com | |
| Branch Locator | Axis Bank Branch Locator |
| ATM Locator | Axis Bank ATM Locator |
| Corporate Office | Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 |
Axis Bank Helpline Numbers
Personal Banking
Need assistance with your personal banking transactions? Dial either of the following helpline numbers:
- 1860 419 5555
- 1860 500 5555
Agri and Rural Banking
For queries related to agri and rural banking services, reach out to:
- 1800 419 5577
SMS Banking
Axis Bank offers convenient SMS banking services for various purposes. Simply send the specified SMS codes to 56161600 or +918691000002:
- To check account balance: SMS BAL
- For credit card activation: SMS ACA
- To make a credit card payment: SMS CCP Cheque No
check credit card available balance limit: SMS AVAILBAL
- To receive e-statements on your registered email ID: SMS ESTMT
- To block your debit card: SMS BLOCKCARD
- To update your mobile number: SMS UPDATEM
IVR Banking for Savings Account
Axis Bank’s IVR banking system offers a hassle-free way to access various banking services. Simply dial the respective number and follow the prompts:
- Press 0: To report loss of card or any other suspicious transaction
- Press 1: For debit card, tele, credit card pin-related services
- Press 2: For savings account-related inquiries
- Press 3: For credit card-related queries
- Press 4: For loan-related inquiries
- Press 5: For UPI and other services
- Press 6: To check application status
- Press 7: To change your language preference in the IVR options
Axis Bank Branch and ATM Locator
Can’t find a nearby Axis Bank branch or ATM? Use the following links to locate one easily:
- Branch Locator
- ATM Locator
Corporate Office Address
If you need to contact Axis Bank’s corporate office, here’s the address:
- Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025
Axis Bank Nodal Officer Contact Information
Axis Bank has designated nodal officers across various locations to address customer grievances promptly. Here are the contact details:
| Location | Customer Care Number | Address | |
|---|---|---|---|
| Ahmedabad | 079-40225106 | Circlenodalofficer.Gujaratwest@axisbank.com | 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006 |
| Bangalore | 080-68047212 | Circlenodalofficer.Bangalore@axisbank.com | No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001 |
| Bhopal | 0755-4097920 | Circlenodalofficer.Bhopal@axisbank.com | Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh) |
| Bhubaneswar | 0674-2598912 | Circlenodalofficer.Bhubaneshwar@axisbank.com | Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001 |
| Chandigarh | 0172-4963038 | Circlenodalofficer.Punjab@axisbank.com | Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002 |
| Chennai | 044-61372067 | Circlenodalofficer.Chennai@axisbank.com | Chennai Circle Office, II Floor, No.3, Club Housen Road, Chennai-600002 |
| Dehradun | 0135-6679991 | Circlenodalofficer.Dehradun@axisbank.com | Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001 |
| Delhi I | 0120-6210005 | circlenodalofficer.delhi1@axisbank.com | Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304 |
| Delhi II | 0120-6210005 | Circlenodalofficer.delhi2@axisbank.com | Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304 |
| Delhi III | 0120-6210005 | Circlenodalofficer.delhi1@axisbank.com | Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304 |
| Guwahati | 0361-2349978 | Circlenodalofficer.Northeast@axisbank.com | Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005 |
| Hyderabad | 040-47476602 | Circlenodalofficer.Hyderabad@axisbank.com | Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034 |
| Jaipur | 0141-4076752 | Circlenodalofficer.Jaipur@axisbank.com | Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006 |
| Jammu | 0172-4341002 | Circlenodalofficer.Panchkula@axisbank.com | S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 |
| Kanpur | 0522-4503902 | Circlenodalofficer.Lucknow@axisbank.com | Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow – 226 010 |
| Kolkata | 033-2282 0210 | Circlenodalofficer.Kolkata@axisbank.com | 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071 |
| Mumbai I | 022-45051296 | Circlenodalofficer.Mumbai@axisbank.com | 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 |
| Mumbai II | 022-45051296 | Circlenodalofficer.Mumbai@axisbank.com | 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 |
| Patna | 0612-2271041 | Circlenodalofficer.Patna@axisbank.com | Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 |
| Raipur | 0771-4002084 | Circlenodalofficer.Raipur@axisbank.com | Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chhattisgarh – 492 001 |
| Ranchi | 0612-2271041 | Circlenodalofficer.Patna@axisbank.com | Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 |
| Thiruvananthapuram | 0484-4422089 | Circlenodalofficer.Kerala@axisbank.com | Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala |
Axis Bank NRI Customer Care Number
For non-resident Indians (NRIs), Axis Bank offers dedicated customer care numbers based on their location:
- USA: 1855 205 5577
- Saudi Arabia: 800 850 0000
- UK: 0808 178 5040
- UAE: 8000 3570 3218
- Singapore: 800 1206 355
- Qatar: 00 800 100 348
- Canada: 1855 436 0726
- Australia: 1800 153 861
Axis Bank Principal Nodal Officer Details
In case your grievance remains unresolved, you can escalate it to Axis Bank’s Principal Nodal Officer:
- Name: Mrs. Neeta Bhatt
- Address: Axis Bank Ltd. NPC1, 5th Floor, Gigaplex, Plot No. I.T 5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708
- Telephone Number: 080-61865200
- Email: pno@axisbank.com
Axis Bank Grievance Redressal
Axis Bank ensures a systematic grievance redressal process to address customer concerns effectively:
Level 1
- Live Chat
- Toll-Free No.: 1800 419 0068
- Visit Branch or Loan Centers
Level 2
- Download Grievance Form
- Circle Nodal Officer
Level 3
- Download Complaint Form
FAQs (Frequently Asked Questions)
How do I contact Axis Bank customer care?
You can contact Axis Bank customer care through various channels such as phone, email, or by visiting a branch.
What services can I avail through SMS banking?
With SMS banking, you can check your account balance, activate your credit card, make credit card payments, and more.
How do I locate the nearest Axis Bank branch or ATM?
You can easily locate the nearest Axis Bank branch or ATM using the Branch Locator or ATM Locator tool on the Axis Bank website.
What is the role of Axis Bank’s IVR banking system?
Axis Bank’s IVR banking system allows customers to access a range of banking services through interactive voice prompts, ensuring convenience and efficiency.
How can NRIs contact Axis Bank customer care?
NRIs can contact Axis Bank customer care through dedicated toll-free numbers provided for their respective countries.
What should I do if my grievance is not resolved at Level 1?
If your grievance is not resolved at Level 1, you can escalate it to Level 2 by emailing or contacting the Circle Nodal Officer.
How can I reach Axis Bank’s Principal Nodal Officer?
You can reach Axis Bank’s Principal Nodal Officer by email or telephone, as provided in the contact details.
What documents do I need to submit for grievance redressal?
Depending on the level of grievance redressal, you may need to fill out a grievance form or complaint form, which can be downloaded from the Axis Bank website.
Is Axis Bank customer care available 24/7?
Yes, Axis Bank customer care is available 24/7 to assist customers with their queries and concerns.
Can I change my language preference in the IVR system?
Yes, you can change your language preference in the IVR system by following the prompts.
Conclusion
With Axis Bank’s extensive customer care network and multiple contact options, customers can rest assured that their banking needs will be addressed promptly and efficiently. Whether it’s a simple account inquiry or a complex grievance, Axis Bank is committed to providing exceptional service and support to its customers, ensuring a seamless banking experience for all.