A great field service experience is important to the success of a business, especially in a competitive market. Some studies show that 49% of business organizations use solutions like field service management software.
Customers these days expect same-day deliveries, seamless cross-device experiences, and one-click purchases when it comes to software. People have been using this software widely to boost field service.
However, they normally need more manual procedures, provide limited functionality, or not connecting well with enterprise applications. This is why it is important to consider the following tips from the pros to help you choose the right field software:
- Involve Field Technicians
Remember to ask your field technicians what difficulties they have. Get to know whether they are facing the same business issues as dispatchers and service managers.
Afterward, enlighten them on field service management software’s advantages and listen to their input.
This way, you wont just get positive feedback to make the right choice. You will also be able to convince and prepare them for future change.
- Understand Business Needs
Getting lost in jargon-filled or lofty claims of a field service solution can be easier. A perfect way to be familiar with the actual needs of your business is to consider speaking to supply chain partners, delivery agents, helpdesk reps, and field service executives.
Since these team members will be communicating and interacting with each other via disparate systems, involving them in the decisions you make will help to clear the air on the required features.
Although the requirements of delivery agents can be simple, field service techs have several needs. For example, a common problem most field techs face is the attribution of tasks. That means your business will require a field service management solution, which can route service tasks to technicians.
- Look for Configurable and Customizable Solutions
It will be challenging even when you find a good solution for your business needs. Many software solutions need a level of customization and configurations. You might need several fields included so as to align with internal terminologies.
You can also tweak reporting in order to match your KPIs. But dont just assume that you can change everything. If you need a specific custom feature, ensure you inquire about them during the research phase.
- Prioritize Mobile-First Experience
Before, field service techs used to handle overwhelming paperwork to process vital information on tasks that should be completed. But buying a modern field service management solution for your business may mean replacing the hassle with user-friendly mobile apps.
A good FSM solution for your company must provide mobile apps containing all the details linked to the customer data.
The Takeaway!
As far as the right FSM solution is concerned, you will need to choose software, which best aligns with all your requirements. Consider investing your money and time to make the right decision. The right solution doesnt make projects easier. It as well helps to relieve the digital experience your customers receive.