Are you facing issues with your ICICI Bank account and need quick assistance? Look no further! In this comprehensive guide, we’ll provide you with all the necessary information to easily connect with ICICI Bank’s customer care team for personal, private, and corporate banking needs. Whether you’re looking for toll-free numbers, SMS banking services, IVR banking options, or NRI assistance, we’ve got you covered.
Quick Overview of ICICI Bank Helpline Numbers
Before diving into the details, let’s have a quick look at the helpline numbers provided by ICICI Bank for various banking services:
| Service | Helpline Number |
|---|---|
| Personal Banking | 1860 120 7777 |
| Private Banking | 1800 103 8181 |
| Corporate Banking | 1860 120 6699 |
| SMS Banking | Various options |
| IVR Banking | Various options |
| Prepaid Mobile Recharge | MTOPUP <space> <operatorname> <space> 10-digit mobile number <space> <Recharge amount> <space> Last 6 digits of your ICICI Bank Account Number |
| DTH Recharge | DTH <space> Subscriber’s ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of your ICICI Bank Account Number |
| Broadband Recharge | MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits of your ICICI Bank Account Number |
Personal Banking Helpline Numbers
If you’re facing issues related to personal banking, such as account balance inquiries or transaction details, you can reach out to ICICI Bank’s customer care team using the following numbers:
Statewise Customer Care Numbers:
- Ahmedabad: 079-33667777
- Assam: 9864667777
- Andhra Pradesh: 7306667777
- Bengaluru: 080-33667777
- Bhopal: 0755-3366777
- Bhubaneshwar: 0674-3366777
- Bihar: 8102667777
- Chandigarh: 0172-3366777
- Chattisgarh: 9098667777
- Chennai: 044-33667777
- Dehradun: 0135-3366777
- Delhi: 011-33667777
- Ernakulam: 0484-3366777
- Goa: 9021667777
- Gujarat: 8000667777
- Gurgaon: 0124-3366777
- Harayana: 9017667777
- Himachal Pradesh: 9817667777
- Hyderabad: 040-33667777
- Jaipur: 0141-3366777
- Jammu & Kashmir: 9018667777
- Jharkhand: 8102667777
- Karnataka: 8088667777
- Kerala: 9020667777
- Kolkata: 033-33667777
Corporate Banking Helpline Numbers
For corporate banking-related queries, including business account management and services, refer to the following contact details:
Statewise Customer Care Numbers:
- Ahmedabad: 079-33446699
- Assam: 8822446699
- Andhra Pradesh: 7306446699
- Bengaluru: 080-33446699
- Bhopal: 0755-3344669
- Bhubaneswar: 3344669
- Bihar: 8102446699
- Chandigarh: 0172-3344669
- Chattisgarh: 7879446699
- Chennai: 044-33446699
- Dehradun: 0135-3344669
- Delhi: 011-33446699
- Ernakulam: 0484-3344669
- Goa: 7304446699
- Gujarat: 8690446699
- Gurgaon: 0124-3344669
- Harayana: 9541446699
- Himachal Pradesh: 9625446699
- Hyderabad: 040-33446699
- Jaipur: 0141-3344669
- Jammu & Kashmir: 9018446699
- Jharkhand: 8102446699
- Karnataka: 9019446699
IVR Banking Options:
For IVR banking, ICICI Bank offers various options based on your needs. Simply follow the instructions provided after dialing the respective number and selecting the appropriate option:
- Card + ATM PIN >>Press #: Last 5 transactions
- Card + ATM PIN >>Press 1: Cheque and cheque book related queries
- Card + ATM PIN >> Press 2: Internet Banking and Bill Payment related query
- Card + ATM PIN >> Press 3: To update your address, telephone no or email id
- Card + ATM PIN >> Press 4: Statement related queries
NRI Customer Care Number
If you’re an NRI seeking assistance with your ICICI Bank account, here are the dedicated customer care numbers for various countries:
| Country | Customer Care Number |
|---|---|
| USA | 1866 ICICI 4U |
| UK | 0 8081 314 151 |
| Singapore | 800 101 2553 |
| Canada | 1866 ICICI 4U |
| Australia | 0011-800-0424-2448 |
| Belgium | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877 |
| India (for NRIs when in India) | 1800-102-5600 |
| Non Toll Free Numbers to India (any Country) | 91-40-3099 8025 |
Principal Nodal Officer Details
In case you need to escalate your concerns beyond regular customer care channels, here are the details of the Principal Nodal Officer at ICICI Bank:
- Name: Mr. Vinayak M More
- Address: The Principal Nodal Officer ICICI Bank Ltd, Bandra Kurla Complex, Mumbai 400051
- Telephone Number: 022-40088027 or 022-66968027
- Fax Number: 022-26531377
- Email: headservicequality@icicibank.com
Grievance Redressal Process
ICICI Bank provides a structured grievance redressal process to ensure prompt resolution of customer issues:
- Level 1: If you’re submitting your complaint for the first time, email your concern to the provided address, mentioning your registered email ID with the bank.
- Level 2: If the resolution at Level 1 doesn’t meet your expectations, fill out the Complaint Form available on the website and send it to Mr. Subhendu Tripathy, Head – Phone Banking.
- Level 3: If you’re still unsatisfied, you can escalate further by reaching out to Mr. Vinayak M. More, the Principal Nodal Officer, either by physical mail or email.
FAQs
Q: How do I check my ICICI Bank account balance using SMS?
A: Simply send an SMS with the text ‘IBAL’ to the designated number provided by ICICI Bank.
Q: Can I recharge my prepaid mobile through ICICI Bank?
A: Yes, ICICI Bank provides the facility to recharge prepaid mobile phones using SMS or online banking.
Q: What is the procedure to update my address with ICICI Bank?
A: You can update your address by logging into your internet banking account or by visiting the nearest ICICI Bank branch with the required documents.
Q: How can NRIs open an account with ICICI Bank?
A: NRIs can open an account with ICICI Bank by visiting the nearest branch or applying online through the bank’s official website.
Q: What should I do if I lose my ICICI Bank debit card?
A: Immediately contact ICICI Bank’s customer care to block your debit card and request a replacement.
In conclusion, with ICICI Bank’s extensive customer care network and efficient grievance redressal mechanism, you can rest assured of seamless banking experiences. Whether you’re a local resident or an NRI, help is just a phone call away!