Every fleet can benefit from adopting more technology. You can do several things better with the assistance of technology, and if you own a trucking fleet, you don’t want to miss the competitive advantage that comes from having it. Cut costs, lower the risk of liability, improve safety and follow compliance with federal regulations. Let’s have a look at some of the technologies that your company can take advantage of.
ELD Compliance Solution
With the hours-of-service violations costing anywhere from $1,000 to $16,000 per violation, you want to take active measures to stay compliant. Being within ELD compliance matters and choosing a poor ELD could cost your company thousands of dollars. From this technology, you can redirect your office staff to more essential tasks. At most companies, they designate one person to run around and gather logs and review them to ensure full compliance. An ELD eliminates the need for this person because of the simplicity of access to the information. You can reassign the staff member to more essential tasks to support the company. An ELD will also allow you to determine the shortest and most effective route for the driver. Your fleet will become more efficient at managing the miles driven with the assistance of the ELD.
Delivery Estimates
Transportation companies face a big challenge in today’s world where everything must be delivered on time. And with the rise of super apps focusing on serving the market of one the consumer expectation for delivery is at an all-time high. Every transportation company has faced the prospect of a furious customer wondering when their overdue shipment will arrive. Because of fleet telematics and GPS technology, you no longer have to leave the customer on the line angry. You can pinpoint the exact location of the truck and estimate the delivery time. Oftentimes, this open transparency will mitigate some of the anger and put the customer’s mind at ease. At the same time, you provide a better service to your customer because they don’t feel left out in the cold.
Immediate Dispatch
Technology nowadays can pinpoint the nearest driver to the customer from telematics that shows their real-time location. You can adjust the route or increase the delivery capabilities. Building upon the previous technology that we already mentioned, you can give the customer a delivery estimate right from the get-go. At the same time, you can keep your customers in the loop so that they know when their shipment will arrive.
Issue Resolution
Collecting customer data from a convenient and easy-to-use dashboard, your fleet management software will give you all the necessary information upfront. Whenever customers make a complaint or ask a question, you will put all the necessary information upfront to resolve customer complaints as quickly as possible. The information given will make your business more effective at resolving problems. Along with issue resolution, you can track other things, such as things about drivers. For example, you might look at the idle time of a specific driver, or you could look at the speed of each driver. This can help you to figure out how to improve so that your company can save more money. Companies become more effective when they embrace this technology.