The National Highway Authority of India is yet to announce if it is extending the deadline amid the backdrop of the Paytm Bank crisis, but those who missed updating their KYC status may find it difficult to recharge their FASTag balance, as February 29 is being considered the deadline to do so.
While there are many portals where one can update FASTag KYC status, subscribers who want to do it offline can do so by visiting the issuer’s FASTag bank or calling customer care numbers.
If you miss the KYC update deadline, you may find it difficult to recharge your FASTag balance online and offline.
The National Highway Authority of India (NHAI) is yet to announce if it will extend the deadline amid the ongoing Paytm Bank crisis.
There are many ways to know about FASTag KYC status, depending on your FASTag issuer authority.
For a status check or update, you may visit the Indian Highways Management Company Limited (IHMCL) site, go to the National Payments Corporation of India (NPCI), or log in to National Electronic Toll Collection (NETC).
You may also visit the FASTag-issuing bank for offline KYC verification, or call customer care numbers
This is how you can check or update your FASTag KYC status online and offline.
How to update FASTag KYC online, step-by-step guide
Here’s a detailed guide to help you complete the process:
For FASTag issued by NHAI:
- Begin by loggin in to the official website: https://fastag.ihmcl.com/.
- Once there, proceed to log in to your account using your credentials.
- Within your account dashboard, locate the option to update your KYC details.
For FASTag issued by banks:
- Start by visiting the official website: https://www.netc.org.in/.
- Look for the section labelled “Request for NETC FASTag” and select your issuing bank from the list provided.
- Click on the “visit website” link associated with your bank.
- You will be redirected to your bank’s FASTag portal, then log in using your banking credentials.
- Once logged in, navigate to the section dedicated to KYC updates.
- Proceed to update your KYC details as per the provided instructions, ensuring all information is entered correctly.
Offline Procedures
- Head to the nearest FASTag issuer bank with your PAN card, identification document, proof of address and a passport-sized photograph.
- Inquire with the bank representative about obtaining the KYC form for FASTag.
- Complete the form and submit it along with the required documents. The bank will then verify and process your submission.
- You’ll receive email and SMS notifications once your FASTag KYC has been successfully updated.
What documents need to be ready?
The KYC update requires some important documents to verify the KYC status, which include vehicle owner details such as identity, address, face, and registered vehicle. Here is the list of all required documents:
- For owner’s identity, they need to provide Aadhaar card, PAN card, passport, and others.
- As address proof, driving licence, utility bills, and others are required for updating.
- Vehicle owners must have a passport-sized photograph.
- For vehicle details, the registration certificate of the vehicle, i.e. ‘RC’ is required in the document list.