Successful business owners are well aware of how complex knowledge management is. That’s because it implies the collection, storage, as well as interpretation of information. And many more. Most of the mentioned processes, in turn, require you to use specific knowledge management software to deal with them properly. So, let’s take a closer look at such tools.
Key Types of Knowledge Management Software
Company owners employ KMS to achieve plenty of goals. For example, this may be:
- data navigation and search improvement;
- powerful analytics implementation;
- content management enhancement;
- knowledge access control.
That’s why the described applications are divided into several types, depending on the features they provide. And each group has its own range of popular apps. However, even the best software won’t help entrepreneurs if they integrate it using low-quality implementation services. So, order such assistances only from reputable sites (like help-desk-migration.com).
What KMS Is the Most Popular Today?
First, it’s worth noting knowledge base platforms and wiki applications. Such software ensures that certain users can access appropriate information at the right time. Here, the most widespread apps are Helpjuice, Guru, Notion, Confluence, and Document360.
Document Management Systems
DMSs help companies store, manage, and track digital images as well as documents. Within this type of KMS, experts note the following apps:
- ConcordNow – excels in a user-friendly interface as well as wide integration possibilities;
- M-Files – stands out for its customizability and ease of picking up and going;
- eFileCabinet – has great navigational, organizational, as well as search features.
The DMS called Teamwork should also be mentioned here. This software has limited functions in its free version, though.
Learning Management Systems
Here, specialists note the subsequent applications:
- Docebo – has an intuitive and simple onboarding process;
- Travitor – excels in navigation as well as customization possibilities;
- Thought Industries – stands out for its great scalability.
LMSs are used for the delivery, tracking, and storage of professional online learning as well as development programs and other training stuff.
Other Types of KMS
Let’s see more applications that may improve your knowledge management:
- decision support systems (like Directorpoint or Riskturn);
- collaboration tools (Samepage, Blink, etc.);
- intranet software (for example, Microsoft SharePoint);
- CRM tools (HubSpot CRM, Salesforce Sales Cloud, Pipedrive, and so on).
When choosing knowledge management software, consider its ease of use, security, and version control features. Of course, customization, as well as integration possibilities, are also essential.
Why Use KMS
Such applications give you numerous advantages, for example:
- increase in company effectiveness and productivity;
- enhancement of corporate decision-making;
- enablement of innovation and improvement of knowledge retention.
Finally, you may deliver awesome customer service using the described systems.
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