The UK government?s settled status app for EU nationals is an embarrassment

By Matthew Hughes 

Brexit is imminent. While the debate around the terms of the UK’s departure from the European Union is framed as a battle between “leavers” and “remainers,” it’s often easy to forget that there are over three million EU citizens caught in the middle.

Some of these people have lived in the UK for over 40 years. They’ve bought homes here. They’ve raised kids here. And now, freedom of movement, the very mechanism that allowed them to make Britain their home, is being removed.ADVERTISING

The British government has pledged that those currently living in the UK can apply for something called “settled status,” which would allow EU citizens living in the UK to retain the rights they presently hold. All they need to do is complete a form and wait.

Simple, right? Well, not quite.

App-solutely awful

Processing the residency status of over three million people is no small feat. To make things easier, the government has launched an app allowing people to submit their documents for verification without having to mail the originals.

Here’s how it works. Firstly, the app asks users to take a scan of their passport using their phone’s rear-facing camera. Then, they’ve got to capture the information stored in the document’s RFID microchip by placing their phone against the rear of their passport. Finally, users submit a selfie to verify that the document belongs to them.

Sounds straightforward. So, what’s the big deal? Well, a couple of things:

  • The app only works on Android devices.
  • It requires NFC (Near-Field Communications) support to work.

The fact that the app doesn’t work on iOS is utterly bizarre, considering it represents almost half of the UK smartphones. In September 2018, Android and iOS commanded 49.96 and 49.24 percent of the market respectively, with BlackBerry OS and Windows Phone sharing the scraps.View image on Twitter

trash bandicoot@freezydorito917:56 PM – Jan 21, 201926 people are talking about thisTwitter Ads info and privacy

Given this app is integral to a process that determines whether people can continue living in their own homes, it’s utterly bizarre to limit it.

The NFC problem

Further complicating things is the requirement that users have a phone with a built-in NFC radio. Although NFC is an increasingly common feature in modern Android phones, its presence isn’t guaranteed.

NFC isn’t exactly a standard feature on entry-level phones, particularly those in the bargain-basement £30-100 price mark. If you’re making do with a cheap PAYG (pay-as-you-go) handset, you might struggle to register your documents before the cut-off date.

Jess @jesoponerd

this is actually disgusting. you have to have 1. an Android phone 2. the phone must have NFC 3. a smart passportRachael Venables@rachaelvenablesReplying to @rachaelvenablesSo after my phone (iPhone) failed and Max’s phone (Android) failed – @jesoponerd was right. To apply for Settled Status you need a phone with NFC capabilities.

Max’s wife has one. But it still won’t scan his passport…
3:13 PM – Jan 21, 2019Twitter Ads info and privacySee Jess ‘s other Tweets

Similarly, you’re unlikely to find NFC on older handsets, which is bad news for those who are reluctant to upgrade their phones, or are making do with a hand-me-down from their children.

In the official documentation for the app, the government suggests that those without a compatible phone borrow someone else’s. Failing that, they can pay someone to scan their documents for them.

As a disabled EU citizen in the UK who’s lived here for years, I can only apply for settled status through @ukhomeoffice’s app or ID document scanner location . The app is only accessible w/ an Android which I don’t have, andis far. See the conundrum?! #RemoveBarriers 19:00 PM – Jan 21, 2019Twitter Ads info and privacySee Amalie Quevedo’s other Tweets

There’s also the option for applicants to mail off their documents to the Home Office for manual inspection and processing. Obviously, this takes time. If you need to travel — either for work, or perhaps to visit family members — this isn’t much of an option.

Consequences bigger than an app

According to Adam Blacker, VP of Mobile Research at Apptopia, the UK’s Brexit document submissions app has been downloaded over 40,000 times. That’s a tiny percentage of the total number of people who will need to register with the UK government.

At the time of writing, the app has a rating of just 2.7 stars on the Google Play Store. Of its 246 reviews, 113 have rated it as one star. Most complaints mention camera issues and problems in capturing passport RFID information.

EU citizens are struggling with the government’s new app to apply to stay in the UK after Brexit, with one man finding it failed on three different phones.https://l-bc.co/2R06eyh 443:59 PM – Jan 21, 2019Twitter Ads info and privacyEU Citizen Settled Status Process A Shambles As Thousands Struggle To ApplyEU citizens trying to register are struggling to apply using the government’s new process – with one man failing with three different phones to make it work.lbc.co.uk116 people are talking about this

That’s just not good enough. It’s crucial that the government gets this right. The right of EU nationals to continue living as they presently do hangs in the balance.

After the Windrush scandal, few people have confidence in the government’s ability to promptly and properly register all EU citizens currently living in the UK. Conferring settled status on over three million people will be one of the biggest challenges faced by the UK’s Home Office in its entire 236-year history.

With the clock ticking down to March 29, and no guarantee of a transition period, there’s no time to mess around with half-baked apps that most people can’t use anyway.


The original article can be found on The Next Web.