The eCommerce industry faces different types of challenges now and then. Sometimes, these challenges are a result of operational practices implemented by giant companies in the industry such as Amazon.
When customers see these practices, they expect to get the same kind of service from every other business, including small businesses. One good example is the same-day or even next-day delivery of products ordered online.
This practice was started by several retailers, one of them being Amazon, and has become very important if you want to succeed in the eCommerce industry. Customers have embraced same-day delivery and would rather shop at a retailer that promises to deliver the products on the same day even if they have to pay more.
How to Provide Same-Day Delivery in Your Area
If you want to provide same-day delivery, you first need to evaluate the demand for your products. Some products such as groceries have to be delivered on the same day.
In addition, location is also important. For instance, if you are operating from Nashville, you need to ensure that you can use courier services Nashville for instant deliveries. Other important things to consider include the changes you will have to make, your existing staff, and the cost.
5 Statistics All Small Businesses Should Know
A Large Number of Retailers Are Offering Same-Day Delivery
According to Invespcro, about 51% of eCommerce businesses are now offering same-day delivery. This shows that within the next few years, this number is going to grow. 65% of those yet to offer same-day delivery also plan to introduce the practice by the end of the next two years.
Businesses that operate in densely populated regions or cities are even increasing their operations and are moving way fast to include same-day delivery in their operations. This is because of the rising popularity of online shopping.
Customers Will Pay More For Same-Day Delivery
Cost is playing a major role when it comes to the demand for same-day delivery from customers. This explains why up to 72% of customers are willing to use the service as long as it is free.
In addition, 25% of customers will abandon the shopping cart or cancel their orders if they find out that the retailer does not provide same-day delivery services.
Then, there is another 41% of customers who are ready to pay more for their products as long as they are going to have them delivered on the same day. You, however, have to provide quality delivery services as 57% of customers will look at your competitors if you do not.
Customers’ Decision is Influenced by Delivery Time
Before purchasing anything from an online store, about 64% of shoppers want to know the amount of time it is going to take before their product is delivered. In addition, up to 30% of millennials are only willing to purchase from retailers offering same-day delivery.
When it comes to ranking the best online retailers, about 28% of customers use the delivery time to determine how good a retailer is. Another 61% are likely to keep shopping with you as long as they have a good delivery experience.
Positive Growth With Same-Day Delivery
If you offer same-day delivery in your online store, you are likely going to increase your competitive edge by about 85%. You will increase your conversion rates as well as sales if you offer same-day delivery.
As a business owner, you need to try as much as you can to meet the changing customer demands. For instance, since customers are increasingly demanding same-day delivery, you need to provide it, or else, you might end up with a decline in sales and conversions.
Delivery Speed Expectations Are Improving
Customers want their products to be shipped to their locations as quickly as possible. Unfortunately, the increasing popularity of online shopping coupled with the demand for quick delivery has put a strain on shipping companies.
However, the good news is that customers have indicated that the products they order online meet their delivery speed expectations 45% of the time they place orders. This shows that online retailers are trying as much as they can to meet their customer delivery expectations.
Looking at these statistics, it is very clear that online retailers who do not provide same-day delivery services are going to find the going quite tough soon. Small businesses need to do everything they can to meet their customers’ changing demands.
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