With artificial intelligence developing at an unprecedented pace, industries are looking for quick and efficient solutions to streamline their operations. Customer support is one of the areas that invest heavily in virtual assistants, automating their processes, and streamlining their interaction with a customer.
While some businesses rely on ready tools and models such as ChatGPT, others are looking for individual custom solutions, caring for more accurate performance and security for their business. CoSupport AI is a company that offers such solutions and puts customer support automation and improvement to the next level. It leverages AI technology to provide custom-made responses to clients. The products that the company is proud of are CoSupport Agent, CoSupport Customer, and CoSupport BI.
AI Copilot for Customer Support:
AI Copilot, known as CoSupport Agent, uses innovative approaches to improve the work of customer support agents. The AI solution is built on a client’s data to ensure that responses provided to inquiries are specific and direct.
AI Copilot is trained on real conversations between customer support representatives and clients, ensuring human-like responses. The tool is customizable and can solve tickets within milliseconds, which is even faster than ChatGPT. Besides, the solution integrates with Zendesk, one of the most widespread customer support CRM systems.
The AI Copilot guarantees 80% faster ticket processing time, around 80% better team efficiency, and 68% increase in Zendesk ticket resolution.
Benefits of Using CoSupport’s Virtual Assistant:
CoSupport Agent helps to draft responses to customers, reducing agents’ time on case resolution. The aim is to reduce their workload and shift their focus to more strategic tasks. With seamless integration into a customer support CRM systems, such as Zendesk, CoSupport Agent can handle requests that come to Zendesk from different channels, be it emails, chats, or social media platforms.
Patented technology:
This solution with generative AI for customer support was recognized by the United States Patent and Trademark Office. The technology is what allows receiving responses three times quicker than what typical GPT models provide. This is done thanks to the categorization of queries into different pipelines. In addition, you get higher precision in response, and the security of the environment where your data is stored.
Enhancing productivity:
CoSupport Agent helps reduce time spent on ticket processing by giving reply suggestions that are based on the historical data of your company. The tool is trained on conversations with your clients as well as your internal documentation (e.g. policies, SOPs, and the knowledge base). As a result, the virtual assistant not only reduces response time, but also significantly decreases the rate of human errors. In the end, your support provides better service quality, increases trust among clients, and strengthens your brand reputation. By limiting oversight and misinformation, CoSupport Agent guarantees a reliable and consistent customer experience.
CoSupport Customer:
If you search for a self-sufficient AI-powered tool with innovative approaches, CoSupport Customer is a good choice. It can automate up to 80% of the routine work that customer support agents face. Based on feedback from clients who have already used the tool, it helps process 30-80% of tickets faster. CoSupport Customer enhances First Contact Resolution rates and CSAT (Customer Satisfaction Scores). Finally, the cost-effectiveness and scalability of this AI solution result in less operational costs and higher productivity for customer support services.
CoSupport BI:
Another solution of CoSupport AI is CoSupport BI. It can be used to provide support for internal analyses and insights into your business activities. The tool is able to transform a firm’s data into an endless source of business and product intelligence. BI Copilot knows everything about a company, its services, products, activities, and surely customers. It leverages internal communication and covers business processes throughout the company, be it HR, logistics, or the sales team.
The company has been working for years on its new solutions and on the new patented technology, proving its professionalism with awards and recognition.
Awards and Recognition:
Patent and recognition is one achievement, but CoSupport AI also won the AI World Series Award in May 2024. It was the logical outcome of all efforts that the firm made in the field of research into AI and NLP. The case study that CoSupport AI presented showed a 68% rise in the number of tickets processed and a 70% increase in ticket resolution time. It helped the company secure the award.
The fact that CoSupport AI has gained an award once again proves the professionalism and innovativeness of the company in the field of AI, namely training language models and adjusting them to fit customer support tasks. The company’s approach differs from the methods that other firms in the market use, as they use their patented technology that outperforms the language models available in open sources. Finally, with the quicker and more precise responses that CoSupport AI’s applications provide, it allows raising the bar of the level of service delivered to clients.
Summary:
The innovativeness of CoSupport AI’s solutions is proven through fast, direct, secure, cost-effective, and precise tools that can accomplish a variety of tasks aimed at improving the work of customer support services. The firm has already made considerable achievements in the field of AI, being recognized by the USPTO and winning the prestigious AI World Series award. In this highly paced digital age, such solutions help businesses succeed, allowing them to place themselves a step ahead in the fierce competition for customer satisfaction and loyalty.
Disclaimer:
CBD:
Qrius does not provide medical advice.
The Narcotic Drugs and Psychotropic Substances Act, 1985 (NDPS Act) outlaws the recreational use of cannabis products in India. CBD oil, manufactured under a license issued by the Drugs and Cosmetics Act, 1940, can be legally used in India for medicinal purposes only with a prescription, subject to specific conditions. Kindly refer to the legalities here.
The information on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions regarding a medical condition or treatment. Never disregard professional medical advice or delay seeking it because of something you have read on this website.
Gambling:
As per the Public Gambling Act of 1867, all Indian states, except Goa, Daman, and Sikkim, prohibit gambling. Land-based casinos are legalized in Goa and Daman under the Goa, Daman and Diu Public Gambling Act 1976. In Sikkim, land-based casinos, online gambling, and e-gaming (games of chance) are legalized under the Sikkim Online Gaming (Regulation) Rules 2009. Only some Indian states have legalized online/regular lotteries, subject to state laws. Refer to the legalities here. Horse racing and betting on horse racing, including online betting, is permitted only in licensed premises in select states. Refer to the 1996 Supreme Court judgment for more information.
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